'The thing to remember about this story is that every word is true. If I never told it to a soul, and this book did not exist, it would not cease to be true. I don't mind at all if you forget this.
The important thing is that I don't.'
On a hot still morning on a beautiful beach in Jamaica, Decca Aitkenhead's life changed for ever.
Her four-year-old boy was paddling peacefully at the water's edge when a wave pulled him out to sea. Her partner, Tony, swam out and saved their son's life - then drowned before her eyes.
When Decca and Tony first met a decade earlier, they became the most improbable couple in London. She was an award-winning Guardian journalist, famous for interviewing leading politicians. He was a dreadlocked criminal with a history of drug-dealing and violence. No one thought the romance would last, but it did. Until the tide swept Tony away, plunging Decca into the dark chasm of random tragedy.
Exploring race and redemption, privilege and prejudice, ALL AT SEA is a remarkable story of love and loss, of how one couple changed each other's lives and of what a sudden death can do to the people who survive.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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