Both very funny and as propulsive as a thriller . . . impossible to put down' RACHEL COOKE, Observer
'The kind of book you will find yourself saying urgently, over and over, to friends: 'Have you read it?' CAITLIN MORAN
'Gripping, funny and always honest' DAVID NICHOLLS 'Extraordinary . . . utterly compelling and so honestly told' NIGELLA LAWSON
'Truly breathtaking. I could not have loved it more' CAREY MULLIGAN ________________________
An ordinary day. The end of ordinary life.
One morning in June, Abi had her to-do list - drop the kids to school, get coffee and go to work. Jacob had a bad headache so she added 'pick up steroids'. She returned home and found the man she loved and fought and laughed with for twenty years lying on the bathroom floor.
And nothing would ever be the same again.
But this is not a pity memoir. It's about meeting your person. And crazed late night Google trawls. It's about the things you wished you'd said to the person that matters then wildly over-sharing with the barista who doesn't know you at all. It's about sushi and the wrong shoes and the moments you want to shout 'cut'. It's about the silence when you are lost in space and the importance of family and parties and noise.
It's the difference between surviving and living. It's a reminder that, even in the worst times, there is light ahead.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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