The heart-warming story of how a tiny hedgehog helped one man find hope.
'Could you look after it for a couple of days? . . .' So begins the extraordinary friendship between veterinarian Massimo, who is at a low spot in his life, and a tiny, orphaned hedgehog. Only a few days old, covered with soft, white quills and mewling quietly, this little creature will turn around his life forever. Through the sheer force of Ninna's personality - curious, playful, affectionate - and the sudden, unexpected paternal protectiveness he feels nursing her back to health, Massimo reconnects with the world - and finally begins to feel like home.
But as Ninna wakes from her first hibernation, she grows up, like any teenager, longing for freedom. A creature of the wild, she craves the free range of the woods beyond Massimo's house. Massimo must accept that Ninna is ready to move on . . . but one little hedgehog saved and released into her natural habitat is a new beginning for Massimo: setting up a sanctuary for the injured, orphaned, fragile - but with a will to live so strong it is truly contagious.
A Handful of Happiness is their funny and life-affirming story - a celebration of our favourite prickly wildlife creature, which will make you laugh and cry. Perfect for animal lovers and fans of A Streetcat Named Bob, Arthur, Finding Gobi and Monty Don's Nigel.
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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