When did you last tell your children to put their hand over their mouth when they yawn? When did you last suggest that when they are introduced to someone they should shake hands firmly and look them in the eye? Do you suggest that they should wait until everyone is served before they eat rather than hoover up the best bit for themselves? Do you demand that your young daughter dress decorously lest she elicit outraged looks? Do you think that the children of today have disgraceful manners? Unlike, of course, when you were young ...Well, that's certainly what Erasmus of Rotterdam thought in 1530 when he published De Civilitate Morum Puerilium: A Handbook on Good Manners for Children. He felt that learning good manners was crucial to a child's upbringing, and that the uncouth and ill-disciplined behaviour around him demanded a new kind of book. After all, as William of Wykeham memorably said in the 1350s, 'Manners maketh man'. A Handbook on Good Manners for Children is considered to be the first treatise in Western Europe on the moral and practical education of children. It was a massive bestseller - indeed the biggest-selling book of the sixteenth century - going into 130 editions over 300 years and being translated into 22 languages within ten years of its publication. In it, Erasmus concerns himself with matters such as how to dress, how to behave at table, how to converse with one's elders and contemporaries, how to address the opposite sex and much else. For example: Table Manners: 'It's just as rude to lick greasy fingers as it is to wipe them on your clothing, Use a cloth or napkin instead.' 'Some people, no sooner than they've sat down, immediately stick their hands into the dishes of food. This is the manner of wolves.' 'Making a raucous noise or shrieking intentionally when you sneeze, or showing off by carrying on sneezing on purpose, is very ill-mannered.' 'To fidget around in your seat, and to settle first on one buttock and then the next, gives the impression that you are repeatedly farting, or trying to fart.' The advice is as relevant today as it was 500 years ago.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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