Despite its immense wealth, and the high public profile it enjoys, English football is not a land of milk and honey. The national side has won the World Cup only once when England staged the tournament in 1966 and the woeful performances in recent years would suggest that Sir Alf Ramsey's success will retain its unique status. "Fifty People Who Fouled Up Football" casts a sceptical eye on the game in this country. It looks at the game as it really is, through the gaze of an outsider, who grew up loving the game but who has been turned off by the excesses of players, managers, broadcasters and fans, and increasingly by the rich men who own and run the clubs. The big bang came in 1992, when the Premier League went its own merry way, aided by the millions that Sky television found to ease the passage. Now the game is richer, and can attract the world's leading stars, but it is poorer in spirit. The old football community means little to these Masters of the Universe. The old links between club and community have been ruined, and many players live in a different world, where they feel free to behave as they like. The book names the guilty, who include those on the fringes of the game as well as the ones at the heart of it. Indignant in the right sense, it is a lament for a spoilt game, and a world that has vanished. The 50 People are, in alphabetical order: Roman Abramovich, Sam Allardyce, Mike Ashley, David Baddiel, Tony Banks, Joey Barton, Ken Bates, Victoria Beckham, George Best, Sid and Doris Bonkers, Billy Bragg, Ashley Cole, Garry Cook, Hunter Davies, Didier Drogba, Martin Edwards, Sven-Goran Eriksson, 'The Fans', Paul Gascoigne, 'Geordie Blubber', 'The Golden Generation', Alan Green, Alan Hansen, Derek Hatton, Nigel Kennedy, Richard Keys, Lord Kinnaird, Nick Love, Steve McClaren, Freddie Mercury, Piers Morgan, Jose Mourinho, Graham Poll, Sir Alf Ramsey, Antonio Rattin, Charles Reep, Don Revie, Peter Ridsdale, Robinho, Cristiano Ronaldo, Wayne Rooney, Richard Scudamore, Bill Shankly, Bob Shennan, Peter Swales, Gordon Taylor, Sir Harold Thompson, Terry Venables, Ian Wright, and Pini Zahavi.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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