![Cloke, Kenneth (Center For Dispute Resol BUSINESS Kenneth (Center for Dispute Resol Cloke: Mediating Dangerously [2001] hardback](http://chaptersbookstore.com/cdn/shop/files/cloke-kenneth-center-for-dispute-resol-kenneth-center-for-dispute-resol-cloke-mediating-dangerously-2001-hardback-1172788410_{width}x.jpg?v=1749668722)
![Branson, Richard BUSINESS Richard Branson: LOSING MY VIRGINITY [2009] paperback](http://chaptersbookstore.com/cdn/shop/files/branson-richard-richard-branson-losing-my-virginity-2009-paperback-57096531083603_{width}x.jpg?v=1728672500)
![Sandberg, Sheryl BUSINESS Sheryl Sandberg: LEAN IN W2 [2015] paperback](http://chaptersbookstore.com/cdn/shop/files/sandberg-sheryl-sheryl-sandberg-lean-in-w2-2015-paperback-52828028666195_{width}x.jpg?v=1699362316)
![Benioff, M & Adler, Carlye BUSINESS New Marc Benioff: Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry [2009] hardback](http://chaptersbookstore.com/cdn/shop/files/benioff-m-adler-carlye-marc-benioff-behind-the-cloud-the-untold-story-of-how-salesforce-com-went-from-idea-to-billion-dollar-company-and-revolutionized-an-industry-2009-hardback-9780470521168-60070509936979_{width}x.jpg?v=1754057964)
![Utley, Jeremy & Klebahn, Perry & Kelley, David BUSINESS Jeremy Utley: Ideaflow: Why Creative Businesses Win [2022] paperback](http://chaptersbookstore.com/cdn/shop/files/utley-jeremy-klebahn-perry-kelley-david-jeremy-utley-ideaflow-why-creative-businesses-win-2022-paperback-1240963320_{width}x.jpg?v=1780152698)
Key Features * Blend of theory and practice * Breadth of coverage * Experiential learning exercises - allow students to play the role of a consultant and diagnose a need for change * Case studies * Diagnostic tools to help students grasp the practical techniques * Accessible - especially for those with no prior knowledge of change management theory * A comprehensive companion website NEW for the 3rd Edition * 2 colour design * 5 new chapters covering the latest developments * New thinking assignments * 12 new cases from a range of countries including Denmark, The Netherlands, India, China, USA, Germany and from a range of sectors (NGOs, not-for-profit, large and small companies, multi-national organisations, public and private sector) * New chapter on sustainability addresses how to make change 'stick' and how to 'spread' good practice through the organisation * Increased depth * Improved signposting and cross-referencing helps link the material together making it easier for students to see how everything fits together
- Publisher Name:Palgrave Macmillan
- Product Format:Paperback
- ISBN: XG80230210691
- Author:Hayes, John
- Publication Date:2010-02-05
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
We are happy to refund a product if it is defective, within 30 days of purchase upon the return of your product. If you return a product to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused & unread, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution.
To start a return, you can contact us at shop@chaptersbookstore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@chaptersbookstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products or special orders. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
