''A page-turner from a stunning writer. I adored it beyond words.'' Joanna Lumley
''A skilfully woven and heart-warming tale of love, loss and hope spread over four generations. The perfect heart-warming read.'' Roisin Meaney
''Felicity Hayes McCoy weaves her magic once again in this beautifully observed, warm and wise family saga. The Keepsake Quilters was an absolute joy to read!'' Carmel Harrington
''I adored this beautiful, warm, funny novel ... it''s so full of heart you can almost hear it pulsing on every page'' Claudia Carroll
One family. Three generations. And the threads that bind them together ...
Successful TV producer Penny has always been a planner. She knows exactly what her future looks like - until an unexpected pregnancy forces her to rethink everything, especially her relationship with the baby''s father.
Penny''s mum Val raised her alone and always taught her daughter to be independent. But she can''t understand why Penny seems intent on pushing her away now, when she needs her more than ever.
Marguerite, Val''s recently widowed mother, has an idea to help heal this rift: sewing together a keepsake quilt for the baby. But as the quilt takes shape, memories surface, and the three women begin to discover more about each other than they ever could have imagined. As Christmas approaches, will they finally realise that maybe they''ve been looking for happiness in all the wrong places?
''A beautifully crafted story, I loved it'' Mary Kennedy
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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