The Thought Police, Doublethink, Newspeak, Big Brother - 1984 itself: these terms and concepts have moved from the world of fiction into our everyday lives. They are central to our thinking about freedom and its suppression; yet they were newly created by George Orwell in 1949 as he conjured his dystopian vision of a world where totalitarian power is absolute.
In this novel, continuously popular since its first publication, readers can explore the dark and extraordinary world he brought so fully to life. The principal characters who lead us through that world are ordinary human beings like ourselves: Winston Smith and Julia, whose falling in love is also an act of rebellion against the Party. Opposing them are the massed powers of the state, which watches its citizens on all sides through technology now only too familiar to us. No-one is free from surveillance; the past is constantly altered, so that there is no truth except the most recent version; and Big Brother, both loved and feared, controls all. Even the simple act of keeping a diary - as Winston does - is punishable by death. In Winston's battle to keep his freedom of thought, he has a powerful adversary in O'Brien, who uses fear and pain to enter his very thought processes. Does 2+2 = 4? Or is it 5? We find out in Room 101. Nineteen Eighty-Four was Orwell's last novel; but the world he created is always with us, as successive generations of readers find within it a mirror for their own times and a warning for the future.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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