The I'm Sorry I Haven't a Clue team of Barry Cryer, Graeme Garden and Tim Brooke-Taylor, in the company of their esteemed chairman Humphrey Lyttelton, have been recording their BBC radio show around the UK for longer than any of them can remember ...that's about week - or twenty minutes in the case of Barry Cryer. At each venue Humph would present a short history of the location, written by Iain Pattinson, to the mutual delight of the audience, the team and their delightful scorer Samantha (who somehow always found time for a rewarding poke in the area's backstreets). We are privileged to present, in gazetteer form, the very best of Humph's local histories from Radio 4's multi award-winning 'antidote to panel games'. As accurate as Wikipedia and as comprehensive as Reader's Digest, this unique guide tells you everything you never knew you wouldn't ever need to know about the background and inhabitants of Britain's most prominent towns and cities. The intelligent reader will waste no time in adding it to their collection. Bristol - It was from Bristol in 1497 that John Cabot set off to find a new route to the Spice Islands by sailing north-west. He instead discovered a strange, hostile world which he named 'Newfoundland', until the natives explained that they actually called it 'Swansea'. Nottingham - It's well documented in official records that the city's original name was 'Snottingham' or 'home of Snotts', but when the Normans came, they couldn't pronounce the initial letter 'S', so decreed the town be called 'Nottingham' or the 'home of Notts'. It's easy to understand why this change was resisted so fiercely by the people of Scunthorpe. Brighton - A settlement is first recorded in Brighton as long as ago as 3000BC, when Celtic Druids practised their ancient worship of oaks, mistletoe and virgins, and indeed, oaks and mistletoe are still plentiful in Brighton.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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