![Brandi Wells: Cleaner [2024] paperback](http://chaptersbookstore.com/cdn/shop/files/9781472299581_{width}x.jpg?v=1738693828)
![Maz Evans: Over My Dead Body [2024] paperback](http://chaptersbookstore.com/cdn/shop/files/9781035402342_{width}x.jpg?v=1738693708)
![Rushdie, Salman FICTION PAPERBACK Salman Rushdie: Luka and the Fire of Life [2010] paperback](http://chaptersbookstore.com/cdn/shop/files/rushdie-salman-salman-rushdie-luka-and-the-fire-of-life-2010-paperback-1123995501_{width}x.jpg?v=1738624438)
![Crewe, Tom FICTION PAPERBACK Tom Crewe: The New Life [2024] paperback](http://chaptersbookstore.com/cdn/shop/files/crewe-tom-tom-crewe-the-new-life-2024-paperback-1123995698_{width}x.jpg?v=1738649282)
![Winfrey, Kerry FICTION PAPERBACK Kerry Winfrey: Waiting For Tom Hanks [2019] paperback](http://chaptersbookstore.com/cdn/shop/files/winfrey-kerry-kerry-winfrey-waiting-for-tom-hanks-2019-paperback-1123995499_{width}x.jpg?v=1738624982)
'The Upstairs Room is the real thing. Frightening and clever and full of atmosphere.' - Susan Hill, author of The Woman In Black
The Upstairs Room is a gripping and unsettling debut from Kate Murray-Browne.
Eleanor, Richard and their two young daughters recently stretched themselves to the limit to buy their dream home, a four-bedroom Victorian townhouse in East London. But the cracks are already starting to show. Eleanor is unnerved by the eerie atmosphere in the house and becomes convinced it is making her ill. Whilst Richard remains preoccupied with Zoe, their mercurial twenty-seven-year-old lodger, Eleanor becomes determined to unravel the mystery of the house's previous owners - including Emily, whose name is written hundreds of times on the walls of the upstairs room.
- Publisher Name:Pan Macmillan
- Product Format:Hardback
- ISBN: XV81509837588
- Author:Murray-Browne, Kate
- Publication Date:2017-07-27
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
We are happy to refund a product if it is defective, within 30 days of purchase upon the return of your product. If you return a product to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused & unread, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution.
To start a return, you can contact us at shop@chaptersbookstore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@chaptersbookstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products or special orders. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
