You go to school. You work hard. You go to university. You learn a lot. You're pretty pleased with yourself. You're erudite, well-read and know a whole bunch of obscure facts guaranteed at some point to appear in the questions on Mastermind or University Challenge. Then you get a job, and ten years later you stumble over Beckett but are eloquent about Big Brother and you discuss Kyle like you used to discuss Kierkegaard. Sound familiar? Well it happened to AJ Jacobs too. But he decided to do something about it. An editor at Esquire, Jacobs had built up an impressive knowledge of celebrity trivia - the cure was going to take a long time. It was big - 33,000 pages, it was heavy - 9 stone. It was the Encyclopaedia Britannica. Join Jacobs on his journey of discovery as he learns every known fact - however arcane - in the entire world. Sympathise with his long-suffering wife. Share his glee at finding a mistake. Wince with embarrassment as he fails to get into Mensa - even armed with all this information, and blows it on Who Wants to Be a Millionaire? Grimace as he pathetically attempts to turn every dinner party conversation to topics beginning with "A" - he'd only just begun then. Imagine Bill Bryson meeting Schott's Original Miscellany and Woody Allen at a party - that's The Know-It-All. Part assemblage of fascinating trivia, part journey through adulthood, all laugh-out-loud funny.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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