'This is the book l wish l'd had when my daughter Chloe was diagnosed autistic. The book l wish l'd had when l was parenting any of my children as they faced challenges or didn't fit the "norm". I've written it for every parent who wants to encourage and affirm their children for who they are, not who they're meant to be.' - Sarah Hayden
Parenting can be hard. Parenting a neurodivergent child in a neurotypical world can be even harder. But know you are not alone - all the reassurance, guidance and support you need is right here. Sarah Hayden, social worker, mother and neurodivergent human herself, helps you unlearn everything you thought you needed to know about parenting neurodivergent kids. Covering diagnosis, family life, siblings, schooling, puberty, therapy, food, peer relationships and so much more, Sarah provides new ideas and practical tools on how to support your child to be their best and most authentic self. Equipped with both professional expertise and hard-earned learnings from her own parenting journey, she also shares the story of her daughter Chloe Hayden's autism and ADHD diagnoses and how that transformed her expectations and parenting. There are insights from Chloe herself, Q&As addressing the questions Sarah is most commonly asked by parents and Sarah's own story of adult diagnosis.
With warmth, humour and just a little bit of sparkle, Parenting Different shows you how to help your neurodivergent child not just survive but thrive in a neurotypical world.
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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