'Shot through with compassion . . . this dreamlike, winding tale is a joy.' A. L. KENNEDY 'Moving and unconventionally wise' Guardian
This was how I heard the most important story of my life, the thing that decided me, the story that determined who I was in the end.
At a hotel bar in a quiet English town, two strangers meet by chance and share their stories. Hers is of an inconspicuous life, shaken by heartbreak and scattered with unfulfilled dreams. His is a dizzying tale of an unending quest for someone he lost in his youth.
From the blustery cliffs of Dover to the confines of a dark prison cell; from the courtroom witness box to the West End stage, we join him as he slips through time.
Extraordinary though his story is, what she has to reveal is even more surprising, and will take them to a place neither of them - or you - expected.
From the bestselling author of FIVE RIVERS MET ON A WOODED PLAIN comes this captivating novel about love, abandonment, and the power of stories to help us find meaning in a confusing world - a world that can sometimes threaten to overwhelm us, but one that is rich with possibility, and always full of wonder.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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