{"product_id":"total-quality-management-in-a-week","title":"John MacDonald: Total Quality Management in a Week [2003] paperback","description":"This book aims to 'clear the fog' which surrounds the concept of TQM. It provides an easy, step-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success; and auditing and monitoring progress. This book has been fully revised for the In a Week series relaunch.","brand":"Macdonald, John","offers":[{"title":"Very Good","offer_id":47695060336979,"sku":"XV80340849460","price":6.99,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0616\/4001\/6057\/files\/macdonald-john-total-quality-management-in-a-week-xv80340849460-54527841567059.jpg?v=1726461666","url":"https:\/\/chaptersbookstore.com\/products\/total-quality-management-in-a-week","provider":"Chapters Bookstore","version":"1.0","type":"link"}